1	What Happens When The Lights Go Out ?
2	What are we going to talk about today? System Overview Storm Preparation & Restoration The Hurricane Season of 2004
3	Electric Generation 24,000 megawatts of capacity 37 sites in the Carolinas, Florida and Georgia Diverse mix of generation resources, including nuclear, coal and oil-fired, natural gas-fueled and hydroelectric plants
4	Florida at a Glance 1.5 Million Customers 35 Counties 20,000 Square Miles 145 Million Feet of Wire 937,713 Poles 200,812 Transformers
5	Looking at Major Storms
6	How Do We Prepare? Comprehensive storm response plans Design Principles: Staged response to storm events Defined structure for strategic and tactical activities Adaptable to all storm events (hurricane, ice/snow, thunderstorms) Employee storm roles
7	How Do We Prepare? Comprehensive storm response plans Centralized support: resource mobilization damage assessment staging and logistics Storm modeling: storm category wind speeds track line miles exposed Local focus on restoration and customer service
8	How Do We Prepare? Monitor the Weather - Hurricane Tracks & Storm Surge
9	Commit to the Plan
10	It’s a war out there… Managing the resources 1300 on-system Company and contractor line personnel (Including 268 PEC)
11	And then we did it again… and again…and again!
12	Dealing with the Elements!!!!
13	How Do We Go About Restoration? 1st: Assess the Damage Verify what’s out Validate resource needs Establish restoration times
14	How Do We Go About Restoration? 2nd: Work the priorities Critical customers Biggest bang for the buck
15	Customer/Community Relations Lessons Implemented Emergency Operations Center support Proactive press engagement ETR establish- ment and refinement Minimizing bill estimation and non-pay notice interruption
16	Progress Energy’s Customer Service Center 125,000+ outage calls per hour 250 Call Center Reps available 24/7 -- plus 500 corporate volunteers Florida & Carolina resources Storm restoration status provided is Real-Time
17	"The customer service representative inputs..." The customer service representative inputs the outage information into our Customer Service System (CSS) database
18	Technology Takes Control! Customer Service System converts the information into an electronic outage and transmits to the Outage Management System (OMS)
19	Technology Takes Control
20	Mobile Terminal Detail – with Utility Equipment
21	Progress Energy’s Storm Response
22	2004 Hurricane tracks… Bonnie, Charley, Frances, Ivan, & Jeanne
23	Charley – Predicted Damage Model
24	Charley – Transmission Impact 700 miles of transmission lines out of service. 83 substations out of service. 630 structures down or damaged. Most of the transmission damage was concentrated to the path of Charley’s eye as it traveled from Wauchula to Fort Meade, Lake Wales, up to the Orlando area.
25	Charley – Distribution Impact
26	Frances – Predicted Damage Model
27	Hurricane Frances – Transmission Impact 1131 miles of transmission lines out of service. 105 substations out of service. 211 structures damaged. Most of the transmission damage was minor in nature when compared to Hurricane Charley. However, a much broader area of the transmission system was exposed to damage by Hurricane Frances. Restoration strategy was the same as for Hurricane Charley, except on a broader scale.
28	Frances – Distribution Impact
29	Ivan – Predicted Damage Model
30	Ivan – Distribution Impact
31	Jeanne – Distribution Impact
32	Jeanne – Transmission Impacts 853 miles of transmission lines out of service. 86 substations out of service. 75 structures damaged. Most of the transmission damage was similar to Frances. Damage was spread over the entire grid. Restoration strategy was the same as prior storms.
33	Summary Table
34	Material statistics – All 4 Hurricanes 6,518,947 feet (nearly 1,235 miles Primary and Secondary wire)– equivalent of distance between Orlando and Portland, Maine 62,979 Insulators 6,664 Utility Poles -more than 50 laid miles end to end 6,005 Transformers (overhead and underground) 327,184 Splices (used to reconnect severed lines) 565,000 gallons of gas
35	Think – Safety First! Always consider equipment and conductors energized Never attempt: Pulling meter Opening a fused cutout Moving downed conductor (lines) Please secure site for public and first responders safety Company Employees are trained and have proper protective equipment to do the work safely
36	In Conclusion…. the keys to success require
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